Shipping policy

FREE DELIVERY 150+ ITEMS AUSTRALIA-WIDE*

We’re proud to offer Free Delivery on 150+ Items Australia-wide. That means we deliver more than 150 of our items anywhere in Australia for Free!

We also offer Free Delivery on additional products to selected locations, otherwise, we offer discounted shipping rates which are calculated at checkout.

Applicable items with Free Delivery Australia-wide can be found here

 

ORDER CONFIRMATION

After you place your order, you will receive an order confirmation email that confirms we have received your order and payment. If you do not receive your order confirmation within 30mins of placing your order, please Contact Us to help.

 

DELIVERY TIMEFRAMES

We ship most of our items from Melbourne, VIC and ship some of our items from warehouses in NSW and QLD. Please refer to the 'Delivery' tab on the product page for the estimated delivery timeframes specific to that product.

As we use 3rd party couriers, we’re unable to arrange delivery on a specific day or time. Once your order has been dispatched, you can contact your courier and request specific delivery instructions (at the courier's discretion).

 

DELIVERY DISPATCH & TRACKING

Your order will be dispatched within 1-3 business days from when your order was placed. Once dispatched, you will receive an email with your shipping tracking information which can be used to track the progress of your delivery.

 

DELIVERED WITH TRUSTED NATIONAL COURIERS

To ensure orders are delivered to our customers as fast and safely as possible, we use trusted national couriers Australia Post, Toll, Aramex and others.

   

 

ACCEPTING DELIVERY

To ensure your order arrives with you safely, a signature may be required to accept your delivery. If you miss your delivery, your courier will leave further delivery or collection instructions.

Bar Stool Home is not liable for any loss or damage as a result of Authority To Leave arrangements, made between the customer and the courier, to leave packages unattended.

We're unable to deliver to some PO Box or Parcel Locker addresses and will advise customers if there are any issues.

 

PARTIAL DELIVERIES

All orders are dispatched in full (unless otherwise communicated). It's not unusual for our couriers to partially deliver packages on separate deliveries/days. Please refer to your shipping tracking for more information, and Contact Us if you still need some help.

RETURNED TO SENDER

For all items that are Returned To Sender due to incorrect or incomplete delivery information, or are unclaimed, we will make contact with you to confirm your preferred option. Please refer to our Returns & Refunds Policy for more information including terms and conditions.

 

*UNDELIVERABLE POSTCODES

We would love to be able to deliver all of our items everywhere, but unfortunately, there are some postcodes we're unable to deliver selected items.